Return Policy
Unfortunately, every once in a while an issue may occur with an order. If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace you for your item. We must be notified of this request by sending a letter to PO BOX 7122 Ventura, Ca 93006 or e-mailing us at info@amicolor.com, within 14 days of delivery. Do not ship products you wish to return until you receive instructions from amicolor's customer service.
Check out our handy list below to determine if you are eligible for a replacement.
Our Responsibility:
Oops! Somewhere along the way we made a mistake. Not to worry though! If any of the following are the case, we will take care of it for you.
Faulty Product
If the product has a hole, stains, or manufacturing defect.
Placement Issue
If a print is clearly crooked or off-center (>1").
Incorrect Image
If we printed the wrong image.
Wrong Item Sent
If we send you the wrong garment, color or size.
Your Responsibility:
Oops! Somewhere along the way either you or your customer made a mistake. If any of these are the case, its up to you to sort things out.
Ordered Wrong Size
Customer ordered wrong size or it did not fit to their satisfaction
Artwork Issue
Low quality print as a result of not following image requirements. (i.e. incorrect print size, resolution (DPI), color profile, or invisible pixels
Incorrectly Provided Address
If you or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
Incorrect Image
You selected the wrong image to be printed.